Accessibility

Our Commitment

ServerApproved is committed to improving access to its website, student portal, training programs, learning materials, and customer-support services for people with disabilities.

We review accessibility as our programs and technology develop.

Website Accessibility

ServerApproved seeks to support accessible website experiences through practices such as:

• Keyboard navigation
• Logical page structure
• Descriptive headings
• Form labels
• Alternative text for meaningful images
• Readable text
• Appropriate visual contrast
• Clear error messages
• Accessible links and controls
• Responsive layouts
• Screen-reader support

Student Portal Accessibility

Accessibility should extend beyond the public website into the student portal.

ServerApproved seeks to make core student functions accessible, including:

• Account login
• Course navigation
• Training progress
• Assessments
• Account notices
• Course-expiration information
• Exam status
• Training records
• Credential information
• Customer-support access

Training Design

ServerApproved training may use multiple instructional formats to support learning, including:

• Written instruction
• Instructor explanation
• Visual examples
• Real-world kitchen scenarios
• Photography
• Illustration
• Video
• Demonstration
• Knowledge checks
• Practice activities
• Review exercises
• Student workbooks

Video and Multimedia

ServerApproved seeks to provide captions or appropriate text alternatives for instructional video content where applicable.

Important instructional information should not depend solely on sound where an accessible alternative is appropriate.

Important information presented visually should be supported through an appropriate accessible method where required.

Classroom Accessibility

Students who require an accessibility accommodation for ServerApproved classroom training should contact ServerApproved as early as reasonably possible.

ServerApproved will work with the student to understand the request and determine an appropriate accommodation.

Online Course Accessibility

If a learner encounters an accessibility barrier while using a ServerApproved digital course, contact Help@serverapproved.com.

Please provide:

• Course name
• Page, module, or feature involved
• Description of the problem
• Preferred method for receiving assistance

Students should provide only information reasonably necessary for ServerApproved to understand and address the request.

ServSafe Examination Accommodations

ServerApproved training accommodations and ServSafe certification-examination accommodations involve separate processes.

Students who require accommodation for a ServSafe certification examination must follow ServSafe’s applicable accommodation procedures.

ServerApproved will provide reasonable information and assistance concerning the applicable process when ServerApproved coordinates the examination.

Approval of a ServSafe examination accommodation is governed by the applicable examination provider’s procedures.

ServerApproved In-Person Proctored Exams

Students scheduled for a ServerApproved-managed in-person ServSafe examination should notify ServerApproved of an approved examination accommodation before the scheduled examination date.

This allows ServerApproved to prepare applicable arrangements consistent with the approved accommodation and examination-security requirements.

Remote ServSafe Examinations

Students selecting a remote ServSafe examination must follow ServSafe’s current:

• Registration requirements
• Accommodation process
• Identification requirements
• Scheduling requirements
• Technical requirements
• Remote-proctoring procedures
• Examination-security requirements

ServerApproved does not operate ServSafe’s remote examination system.

Third-Party Platforms

Some ServerApproved services involve independent third-party technology or services.

Accessibility features and procedures for those platforms are controlled by the applicable provider.

Students experiencing a barrier involving a third-party service accessed through a ServerApproved program may contact ServerApproved for reasonable assistance.

Religious Observances

Students requesting a schedule adjustment related to a sincerely held religious observance should contact ServerApproved as early as reasonably possible.

Where appropriate and operationally feasible, a student providing at least 24 hours’ notice may receive one courtesy transfer to another eligible available session without the standard $25 rescheduling fee.

Students do not need to provide unrelated information about their religious beliefs.

Alternative Formats

Where appropriate, ServerApproved may provide eligible training information or materials in an alternative accessible format.

Availability depends on:

• Nature of the material
• Program requirements
• Requested accommodation
• Intellectual-property restrictions
• Examination-security requirements
• Technical feasibility

Secure Assessments

An accessibility accommodation does not authorize unauthorized copying, photographing, recording, publication, or distribution of secure ServerApproved assessments or third-party examination materials.

ServerApproved will seek an appropriate accommodation while preserving applicable assessment and examination-security requirements.

Report an Accessibility Barrier

To report an accessibility problem, contact:

Help@serverapproved.com
or
832-818-6847

Please identify the website page, course, document, feature, or service involved and describe the barrier.

Accessibility Feedback

ServerApproved welcomes accessibility feedback from learners and customers.

Feedback helps us identify areas requiring review as our website, SaaS platform, student portal, training programs, and digital materials develop.

Contact